Tuesday 7 January 2025 12:15pm AEDT
An issue has been identified where time clocks are displaying a warning that the Timeclock is offline.
Our team is currently investigating the cause of this issue and will be looking to implement a resolution as soon as possible.
Further updates will be posted in this thread when available.
Tuesday 7 January 2025 1:30pm AEDT
The cause of this issue has been identified.
Our team is currently working on a fix that will be deployed once ready. We expect this will be by the end of the day.
Resolved
Tuesday 7 January 2025 6:40pm AEDT
The deployment of the patch to resolve this issue is now complete. Normal functionality appears to have returned.
Our team will continue to monitor this to ensure that no further issues are present.
Wednesday 8 January 2025 10:00am AEDT
Following the latest update to the timeclock we have had reports from some clients that the timeclock is still not registering employee clock-ins.
If this is the case the issue should be resolved by starting a new timeclock session.
This can be done by going into Time & Attendance > Time clock Sessions > and selecting Delete for any locations that are having issue with the timeclock. Once the session is deleted the timeclock will need to be logged in again either by a manager, or a staff member that has adequate permission to launch the timeclock.
If any issues persist after launching a new timeclock session please raise a ticket with our support team who will be able to offer assistance.