In the Ento Employee area, you can see the shifts you have been given and, depending on your Organisation's settings drop, swap or give a shift away as well.
In this guide, we'll show you how to:
See and accept/acknowledge shifts you have been scheduled to work
To see all your Upcoming shifts:
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Login to the Ento Employee area
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Click on the main menu icon at the top right hand side
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Click on Shifts to see all your Pending and Upcoming shifts
Ento Tip: Not all Organisations ask employees to acknowledge shifts they have been scheduled to work. If your shifts already have a green stripe down the left hand side, you don't need to acknowledge them.
To accept/acknowledge a Pending shift:
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From Home > Shifts
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Hover over the right hand side of the shift
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Click the green Acknowledge button.
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Once you have accepted/acknowledged a shift, it will be listed as an Upcoming shift.
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From Home > Calendar
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Click on the red Pending shift
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Hover over the right hand side of the shift
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Click the green Acknowledge button
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Close the shift pop-up and refresh your page, the shift will be green
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Drop, swap or give a shift
Accidentally accepted a shift and need to cancel? Want to swap shifts with a colleague? Depending on what your Organisation allows in Ento, you may be able to drop, swap, or give your shift to someone else.
To see what your options are, hover over the Upcoming shift.
Drop a shift
To cancel or drop a shift:
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hover over the upcoming shift
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click Drop
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Enter a reason for requesting to drop or cancel your shift.
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Click Drop.
Your manager will be notified of your request, and you will receive a message in Ento when it has been Approved or Denied. Your shift will remain in your Upcoming shifts and Calendar until the request is Approved.
Swap a shift
Swapping a shift allows you to trade shifts with someone else on your roster. To swap a shift with someone, you will need to select:
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hover over the upcoming shift
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click Swap
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select who you want to swap with
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select the shift of theirs you wish to work
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click Swap.
Your request will be sent to your manager before your colleague is contacted for their approval.
Ento tip: To save your manager time, chat to your colleague and check if they want to swap shifts before requesting a swap in Ento.
No people or shifts to choose from to swap shifts? Your colleagues may not have permission to work in the role you have been rostered for, or you may not have permission to work in their role. Contact your manager if your roles need to be updated.
Give a shift to a specific colleague
Giving away a shift allows you to request that your shift be given to a specific employee.
To give a shift away:
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hover over the upcoming shift
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click Give
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Select the staff member from the drop-down list
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Click Accept
Your request will be sent to your manager before your colleague is contacted.